I've used IM's in the past, but I think everyone just uses 'messenger' on their iphone these days don't they, or Facebook? In a recent 'livewire' (The Age) article, when asked which method of instant communication they prefer, most people still responded text/sms over chat. A recent 'Insight' (SBS television) episode touched on this: young MSN chat users complained of spending too much time online waiting for their friends to 'arrive'...however many companies are now utilising chat facilities to interact with customers (who don't want to waste time waiting in a telephone queue)...including RMIT University library.I've used Skype to conference call with interstate colleagues (and VoIP is sort of ubiquitous now, as all the University telephones use it)...
